Privacy Policy – jilibbq Online Casino

1. Introduction

jilibbq ("we," "us," "our," or "the Company") is committed to protecting the privacy and personal data of all users ("you," "your," or "the Player") of the jilibbq online gaming platform accessible at jilibbq.net.

This Privacy Policy describes how jilibbq collects, uses, stores, discloses, and protects your personal information in connection with your use of our website, games, and related services. It applies to all players registered on the jilibbq platform, including those based in Metro Manila, Cebu, Davao, Quezon City, Makati, and across the Philippines.

This Privacy Policy should be read together with our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated herein by reference. By registering an account or using the jilibbq platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.

If you do not agree with any part of this Privacy Policy, you must discontinue use of the jilibbq platform immediately.

2. Personal Data We Collect

jilibbq collects personal data through various means, including directly from you during registration and account use, automatically through your interaction with our platform, and from third-party verification and payment service providers. The categories of personal data we collect include:

We do not intentionally collect sensitive personal data beyond what is required for identity verification and regulatory compliance. Where sensitive data is collected (such as government ID details), it is handled with heightened security measures.

3. How We Use Your Personal Data

jilibbq uses your personal data for the following purposes:

• Account Management: To create, verify, maintain, and manage your jilibbq player account, including identity and age verification to confirm you are 21 years of age or older.
• Service Delivery: To provide access to jilibbq games, process deposits and withdrawals via GCash, Maya, and Philippine bank transfers, and deliver customer support.
• Legal and Regulatory Compliance: To comply with PAGCOR licensing requirements, anti-money laundering (AML) obligations, Know Your Customer (KYC) requirements, and other applicable Philippine laws and regulations.
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activity, unauthorized account access, cheating, and other prohibited conduct on the jilibbq platform.
• Responsible Gaming: To monitor gaming patterns and identify players who may be exhibiting signs of problem gambling, and to enforce self-exclusion and deposit limit requests.
• Platform Improvement: To analyze usage patterns, troubleshoot technical issues, and improve the functionality, performance, and user experience of the jilibbq platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates where you have provided consent to receive such communications. You may opt out at any time.
• Dispute Resolution: To investigate and resolve disputes, complaints, and legal claims relating to your use of the jilibbq platform.

4. Legal Basis for Processing

jilibbq processes your personal data on the following legal bases under the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations:

• Contractual Necessity: Processing is necessary to perform our obligations under the Terms & Conditions you agreed to upon registration, including account management and payment processing.
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including PAGCOR regulations, AML laws, and tax reporting requirements.
• Legitimate Interests: Processing is necessary for jilibbq's legitimate interests in operating a secure, fair, and commercially viable gaming platform, provided these interests are not overridden by your rights and freedoms.
• Consent: For marketing communications and non-essential cookies, processing is based on your explicit consent, which you may withdraw at any time without affecting the lawfulness of prior processing.

5. Data Sharing and Disclosure

jilibbq does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Processors: GCash, Maya/PayMaya, and Philippine banking partners (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) to process your financial transactions.
• Identity Verification Providers: Third-party KYC and age verification service providers engaged to confirm your identity and eligibility to play.
• Game Technology Providers: Licensed game software providers whose games are integrated into the jilibbq platform, to the extent necessary for game operation and fairness auditing.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine government authorities, where required by law or regulatory obligation.
• Legal and Professional Advisors: Lawyers, auditors, and other professional advisors engaged by jilibbq in connection with legal proceedings, compliance reviews, or corporate transactions, subject to confidentiality obligations.
• Law Enforcement: Philippine law enforcement agencies where disclosure is required by court order, legal process, or to protect the safety of individuals or the integrity of the platform.

All third parties with whom jilibbq shares personal data are required to handle such data in accordance with applicable data protection laws and are prohibited from using it for any purpose other than the specific purpose for which it was shared.

6. Data Retention

jilibbq retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

• Active Accounts: Personal data associated with active player accounts is retained for the duration of the account relationship.
• Closed Accounts: Following account closure, jilibbq retains personal data for a minimum of five (5) years to comply with PAGCOR record-keeping requirements and AML obligations under Philippine law.
• Financial Records: Transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Marketing Data: Where consent for marketing communications is withdrawn, your contact details will be removed from marketing lists within a reasonable timeframe, though other data may be retained as required by law.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in accordance with jilibbq's data disposal procedures.

7. Your Data Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jilibbq:

• Right to Be Informed: The right to be informed of how your personal data is being collected and processed — which this Privacy Policy fulfills.
• Right of Access: The right to request a copy of the personal data jilibbq holds about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to Erasure: The right to request deletion of your personal data, subject to our legal and regulatory retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format where technically feasible.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

8. Cookies and Tracking Technologies

jilibbq uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze how our platform is used.

We use the following categories of cookies:

• Strictly Necessary Cookies: Essential for the operation of the jilibbq platform, including maintaining your login session and enabling secure transactions. These cannot be disabled.
• Performance Cookies: Used to collect anonymous information about how players use the jilibbq platform, helping us identify and fix technical issues and improve performance.
• Functional Cookies: Used to remember your preferences, such as language settings and display options, to provide a more personalized experience.
• Marketing Cookies: Used to deliver relevant promotional content and measure the effectiveness of our marketing campaigns. These are only set with your consent.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the jilibbq platform.

9. Data Security

jilibbq implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security measures include:

• SSL/TLS encryption for all data transmitted between your device and the jilibbq platform.
• Encryption of sensitive data at rest, including financial information and identity documents .
• Strict access controls limiting employee access to personal data on a need-to-know basis.
• Regular security assessments and vulnerability testing of the jilibbq platform infrastructure.
• Multi-factor authentication requirements for administrative access to systems holding personal data.
• Incident response procedures to detect, contain, and notify affected players of any data breach in accordance with NPC notification requirements.

While jilibbq takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, and you use the platform at your own risk in this regard. You are responsible for maintaining the confidentiality of your own account credentials.

10. Children's Privacy and Age Restrictions

The jilibbq platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. jilibbq does not knowingly collect personal data from individuals under the age of 21.

If we become aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. Any winnings or balances associated with an underage account will be forfeited.

If you are a parent or guardian and believe that your child has registered on the jilibbq platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

11. Third-Party Links and Services

The jilibbq platform may contain references to third-party payment services and game providers integrated into our platform. These third parties operate under their own privacy policies, which jilibbq does not control.

jilibbq is not responsible for the privacy practices of third-party service providers. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of the jilibbq platform. Our selection of third-party partners is guided by their compliance with applicable data protection standards, but ultimate responsibility for their data practices rests with those parties.

12. Updates to This Privacy Policy

jilibbq reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will notify registered players via email to their registered address or through a prominent notice on the jilibbq platform prior to the changes taking effect.

The "Last Updated" date at the top of this Privacy Policy indicates when the most recent revision was made. We encourage you to review this Privacy Policy periodically to stay informed about how jilibbq protects your personal data.

Your continued use of the jilibbq platform following notification of changes to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with the updated terms, you must discontinue use of the platform and may request account closure.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or jilibbq's data handling practices, please contact our data privacy team using the details below:

• Email: [email protected]
• Response Time: We aim to respond to all privacy-related inquiries within 24 to 48 hours on business days.
• Data Privacy Officer: Requests relating to your rights under the Data Privacy Act of 2012 should be directed to our Data Privacy Officer via the email address above, with the subject line "Data Privacy Request."

You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data privacy rights have not been adequately addressed by jilibbq.

For responsible gaming concerns, including self-exclusion requests, please visit our Responsible Gaming page.